Good to know
Questions, considered.
Use the exact product page first. If a detail is not stated, ask before assuming.
Which size should I choose?
Start with the chart on the exact product page and compare it with your measurements. Check whether the chart lists body measurements or garment measurements, and do not rely on the letter size alone.
What if a size measurement is missing?
Contact us before choosing. Include the product title or link, the colour and size you are considering, and the measurement you want to clarify.
How should I care for a dress?
Follow the care label attached to the garment. If the product page and care label appear to differ, follow the garment label and contact us before cleaning.
How do I check whether a style, colour, or size is available?
Use the selection and status shown on the exact product page when you visit it. If an option cannot be selected or the wording is unclear, contact us before choosing. Do not assume a future restock unless it is stated on that product page.
How can I verify a product detail?
Read the product details and size information, then look through the images for the exact colour you are considering. If a construction, care, or fit detail is not stated, contact us instead of inferring it from an image.
Can colour look different on a screen?
Screen settings and lighting can affect how a colour appears. Use the listed colour name and the images for that exact option together. Contact us if a particular distinction matters to your choice.
How do I contact Muse & Hem?
Use the Contact page. Include the product title or link and the exact detail you want us to check.